Can I return something if I ordered the wrong size?

Unfortunately, no. Everything is made to order, so we can’t accept returns for sizing. Make sure to check our size guides before buying.

What if my item is damaged or incorrect?

We'll fix it at no cost to you. Just contact us within 7 days of receiving your item with a photo and your order number.

How long do I have to report a problem?

You need to report any issues within 7 days of receiving your order. We can’t accept claims submitted after that period.

Returns & Exchanges - Hoodie’s Store

We want you to love what you wear. Because all our items are made to order just for you, we do not accept returns or exchanges for change of mind or incorrect sizing. That said, if something’s wrong with your order — we’ll make it right.

Can I Return My Order?

❌ Change of mind? We don’t accept returns or exchanges for this reason.
✅ Received the wrong item or something damaged? Yes — we’ll send you a free replacement.

Report an Issue

Please email us at support@hoodies-store.com within 7 days of receiving your order. Include:

Your order number
A clear photo of the issue
A brief explanation of the problem

We’ll review the issue and arrange a replacement if it qualifies under our damaged or defective policy.

Time Limit

All issues must be reported within 7 days of delivery. We cannot process claims submitted after this window.

EU Customers: 14-Day Cooling-Off Period

If you're located in the European Union, you may cancel or return your order within 14 days of delivery — for any reason. Items must be:

Unused and in their original packaging
Returned at your own expense
Accompanied by proof of purchase

Want a Different Size?

Because our products are made to order, we cannot offer size exchanges. Please check our sizing guides before ordering:

Need More Info?

Check out our full Refund Policy and Terms of Service for all the details.