DELIVERY, TRACKING, AND RETURNS
Tracked & Secure Shipping
We provide safe and tracked deliveries on all our products. Our goods undergo quality inspections before deliveries to ensure that you receive only the best. You may expect your item to arrive within 12-20 working days from the time it has been processed though our inspection and processing facilities.
HOODIES STORE is able to refund your purchases within 45 days of order completion. Please take note that the item you have purchased has to be sent back in its original package and condition. Returns by the customer will have them required to pay the freight shipping cost. Indications of use or misuse will not be tolerated. Once the merchandise has been returned to us, HOODIES STORE will refund the customer the amount spent on the product (not inclusive of shipping and handling fees). Also, the customer has to do his due diligence to ensure that the good is returned safely to one HOODIES STORE's manufacturing outlets (dependent on which outlet is closer) with a valid tracking number. If the item is not returned in its original condition, the refund will be revoked and the item will be sent back to the customer.
Please contact us within 48 hours via email at firstname.lastname@example.org if you have made an error keying in your address. Do note that we are only able to issue you a replacement if the item has been returned to us in good condition. We strictly do not tolerate refunds in this scenario. Shipping fees and taxes will be incurred by the buyer. Fees for re-shipment will be quoted via email to the buyer.
All orders placed on HOODIES STORE are dispatched via insured shipping methods. Items lost in transit will be refunded or reissued only once the shipping courier confirms the package to be lost. Please refer to our Terms of Service for more information.